Thanks. Stand corrected.Having one is compulsory.
Though how useful it is can vary. Some clubs do take it seriously, but at most (including us) it seems to be a box ticking exercise.
My confusion was exacerbated by the inconsistency across different clubs you point out.
And yes further investigation shows the "framework" to be very vague. Loose commitment to listening ect.
Nothing in particular about tickets and pricing .